LCM Ltd is a commercial property finance specialist broker. LCM Ltd is registered with the Information Commissioner’s Office and is the Data Controller of the information you provide. You can contact us for general data protection queries by email to compliance@LtdCoMortgages.co.uk, or in writing to the Data Protection Officer:

As well as our Privacy Policy, your privacy is protected by law. This section explains how it works.

Data Protection law says that we are allowed to use personal information only if we have a proper reason to do so. This includes sharing it outside of LCM Ltd.

The law says we must have one or more of these reasons:

• To fulfil a contract we have with you, or
• When it is our legal duty, or
• When it is in our legitimate interest, or
• When you consent to it.

Your personal data is protected by legal rights, which include your rights to:

• ✋Object to our processing of your personal data
• ✏️Request that your personal data is erased or corrected
• 📄Request access to your personal data

For more information or to exercise your data protection rights, please contact us using the contact details above.

You also have the right to complain to the Information Commissioner’s Office (ICO) https://ico.org.uk/concerns/, which regulates the processing of personal data.

We’ll use your personal information to manage our relationship with you or your business, develop new ways to provide service for our customers and to grow our business in an efficient and proper way, develop and carry out marketing activities and to study how our customers use services from us and manage our brands and services.

We’ll also use your personal information to manage how we work with other companies that provide services to us and our customers. This will be to:

• detect, investigate, report, and seek to prevent financial crime;
• manage risk for us, our customers and any of our partnering businesses;
• obey laws and regulations that apply to us;
• respond to complaints and seek to resolve them;
• exercise our rights set out in business agreements.

We’ll use your personal information for fulfilling contracts and business agreements we have with you and for what we consider to be our legitimate interests or our legal duty. Legitimate reasons when we may use your personal information include maintaining our records and managing our relationship with you, our customer, including advising you of new products or key events in the products you already have through us. For anything else, we will only use your personal information with your consent.

For us to be able to find the right product or service for you, we need to collect personal information about you and any co-directors should the borrowing be through a company. These will include (but are not limited to) your name, occupation, date of birth, contact details and financial details.

Additionally, we may need to collect sensitive personal data for some products or to comply with legislation. We will only collect and use these types of data if we are specifically required to:

• Racial or ethnic origin
• Religious or philosophical beliefs
• Genetic and bio-metric data
• Health data including gender
• Criminal convictions and offences

We will only collect the information we require to progress your case and only collect and process sensitive personal data where it is essential to finding the product you have requested. We will not explicitly request your consent to process this information as it is required by us to perform the service we have agreed to. If you do not want us to use and where necessary, share this information, we will be unable to help you.

The majority of your personal data we collect will come directly from you, from information you enter into our website, details of telephone calls, email correspondence and the completion of application forms. We gather data from devices you use to connect to those services, such as computers and mobile phones, using cookies and other internet tracking software. Additionally, when required we may collect personal information about you from external sources such as other brokers/financial advisers and credit reference agencies.

We will share your personal information with third parties such as lenders, to arrange the supply of services and products we have recommended. We may also share your personal information with other organisations when required, such as:

• Agents and advisers who we use to help run your accounts and services and collect what you owe
• Credit reference agencies
• Fraud prevention agencies
• Organisations that introduce you to us
• Companies that we introduce you to
• Companies you ask us to share your data with

We have strict procedures for how and where we store and share your personal data, that comply with industry practices, for both electronic and paper formats. We store all the information you give us and will use new information to update existing records we hold for you. All records (electronic and paper) are stored securely in a way that adheres to the principles of GDPR.

We will only send your data outside of the European Economic Area (‘EEA’) to comply with a legal duty. We do not transfer information to agents or advisers outside of the EEA, but if we should need to, we will ensure that it is protected in the same way as if it was being used in the EEA. We’ll use one of these safeguards:

• Transfer it to a non-EEA country with privacy laws that give the same protection as the EEA. Learn more on the European Commission Justice website.
• Put in place a contract with the recipient that means they must protect it to the same standards as the EEA. Read more about this here on the European Commission Justice website.

We can only use your personal information to send you marketing messages if we have either your consent or a ‘legitimate interest’. A legitimate interest is when we have a business or commercial reason to use your information in a way that is fair and potentially beneficial to you.

You can ask us to stop sending you marketing messages by contacting us at any time. If you change your mind you can update your choices at any time by contacting us.

We will keep your personal information whilst you are a customer of LCM Ltd. As a minimum, this will be for the period that you hold a mortgage that was sold by us. After you stop being a customer, we may keep your data for up to six years so that we can:

• Respond to any questions or complaints.
• Show that we treated you fairly.
• Maintain records according to rules and legislations that apply to us.

We may keep your data for longer than six years if we cannot delete it for legal, regulatory or technical reasons. We may also keep it for research or statistical purposes. If we do, we will make sure that your privacy is protected, and the data is only used for those purposes.

You can access your personal information we hold by emailing us at compliance@LtdCoMortgages.co.uk. Alternatively, you can write to us at our registered address:

You have the right to review any information we have about you and to ask us to correct anything that you think is wrong or incomplete. Please contact us as above if you want to do this. We will take reasonable steps to check its accuracy and correct it if it was wrong at the time of processing and to update your contact details if appropriate.

You have the right to object to our use of your personal information or to ask us to delete it if there is no need for us to keep it. This is known as the ‘right to object’ and ‘right to erasure’, or the ‘right to be forgotten’.

Please contact us as above if you wish us to delete your personal information. There may be legal or other official reasons why we are not able to, but we may be able to restrict its use. This means that it can only be used for certain things, such as legal claims or to exercise legal rights. We would not use or share your information in other ways whilst it is restricted.

You can ask us to restrict the use of your personal information if:

• It is not accurate.
• It has been used unlawfully but you don’t want us to delete it.
• It not relevant any more, but you want us to keep it for use in legal claims.
• You have already asked us to stop using your data but you are waiting for us to tell you if we are allowed to keep on using it.

You can withdraw your consent for us to use your personal data at any time. Please contact us if you want to do so. If you withdraw your consent, we may not be able to provide certain products or services to you. If this is so, we will tell you.

Please let us know if you are unhappy with how we have used your personal information. You can contact us by phone on 01908 597 811, via email to compliance@LtdCoMortgages.co.uk, or write to us directly to our address:

If you cannot settle a complaint with us relating to data protection or personal information, you may wish to refer the complaint to the Information Commissioner’s Office.